Teleopti

Teleopti is one of the world’s leading providers of solutions for strategic workforce management in contact centres.

Teleopti helps their customers maximise the return on investment in advanced multi-skill, multi-site contact centre solutions by utilizing industry-leading workforce management tools.
Superior flexibility in forecasting and scheduling, taking into account European working time directives will vouch for optimal resource management. Along with features like real-time adherence, holiday planning and web based preference and performance tools for all levels of the organisation, Teleopti CCC helps you improve your customer service while reducing staffing cost and retention.

Customers expect local presence and support and the way Teleopti is addressing this is through working with strong distributors around the world like Saab Grintek.
Teleopti is a Swedish company, founded in 1992. The company has been profitable since the start and today has offices in Sweden, UK, Norway and India as well as a comprehensive partner network worldwide.

Teleopti has for two consecutive years won the contact centre industy’s top award for  “Best Workforce Management Solution in EMEA” in ContactCenterWorld.com Members’ Choice Awards.